[PC-BH-Integration] HIPAA Issue Related to Computer Lock Out Interval

[Louise Haddock]

We are searching for information related to the length of time that organizations have in place related to computers locking users out of the system. We are attempting to gather information from our colleagues to assist us in establishing a benchmark. We have had a request from 2 areas within our organization to lengthen the amount of time at which the system locks a user out. They are as follows:

1. A 24X7 crisis hotline unit that is located in a secure area with key pad entry. Currently the system locks the user out after 10 minutes of no activity causing frequent log ins. No clients enter this area, only employees.

2. An outpatient clinic providing medication management services and outpatient psychotherapy services. The minimum length of service is 30 minutes and the maximum is 90 minutes. This unit is in a secure area with key pad entry, each provider of service is in a private office, clients are escorted in and out of the office area by the clinician treating them. The system locks users out after 10 minutes of no activity.

We would appreciate any information you may will willing to share with us.

Thank you for your consideration.

Louise Haddock
VP Continuous Improvement
Youth alternatives Ingraham
lhaddock at yimaine.org<mailto:lhaddock at yimaine.org>
207-523-5043



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